* FREE SHIPPING:
we are free shipping to: North America, Oceania, Some countries of Western Europe , some countries of Eastern Asia and Southeast Asia
*Available time= Working time+ Shipping time
Working time:Item ordered usually take 8 working days(The weekend is not included)to make, If you order a dress during our busy season,processing time will be 20-25 workingdays(contact us to know more). If you cancel the order after you give us the permission to process your order,you just can get half refund.
Shipping time: It does not include the time to make the items you ordered. We always use UPS,FedEx,DPD.
WEDDING DATE NEED IT:
It is necessary to fill out when ordering, to make sure you could receive your order on time
VPonsale wants customers to be happy. Sometimes a return is necessary to achieve customer satis.faction. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are handled properly and fairly: Returns may be considered under the following conditions only: . All requests for returns due to mistaken shipments must be approved by VPonsale within four business days of receipt of order. . You should provide us the Authorization of the shipping goods. Failure to approve the Authorization will result in no action. . Merchandise must be in new condition, you can try it on, but don't make it dirty or altered. . No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company. . On approved items, buyer shall be responsible for shipping costs both ways unless VPonsale is responsible for the return due to sending the wrong item.
When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
1. Please use the same address we give on the parcel you received.
2. Please send back the dress with the original packing we use.
3. Please write the value same as the one we given on the express bill.